BHATT, A. K.; BHANAWAT, D. S. Service Quality in Retail: A Literature Review. International Journal For Research In Business, Management And Accounting , [S. l.], v. 1, n. 3, p. 27–35, 2015. Disponível em: https://ijrbma.com/index.php/bma/article/view/580. Acesso em: 23 sep. 2025.