ANANDPAWAR; PAWAR, I. A.; DASARI, U. CRM Practices in Oriental Bank of Commerce and HDFC Bank: A Comparative Study. International Journal For Research In Business, Management And Accounting , [S. l.], v. 4, n. 3, p. 46–54, 2018. Disponível em: https://ijrbma.com/index.php/bma/article/view/729. Acesso em: 15 jan. 2026.